Fascinating movie. People from abroad and India have just heard about jobs being off-shored and India taking a lead in this matter but this movie gives quite a nice overview about what the whole fuss is about. The way things move from good days to bad days is well documented. The details shown regarding the training, accent etc are very enlightening.Sweetie as mentioned by another person here is too cute. Other employee's lives are also shown in an interesting manner. The joys, hardships & sadness is captured well by the director. Overall a must see for all those who want to know what this whole much talked about Call Center Business is all about.