Gerda and Kay are best friends; however, the depth of their bond is tested when the beautiful Snow Queen strike's Kay's eyes and heart with shards of ice that make him cruel. After breaking Gerda's heart with his bullying, Kay is kidnapped by the Snow Queen, who takes him to her palace in the north, where she hopes to erase all memories and emotions from the child. Gerda's love for Kay motivates her to leave home and find Kay. She encounters a variety of strange and sometimes sinister characters during her quest. But can she rescue Kay in time, or will the Snow Queen succeed in turning his heart to ice?